An Experience Design Manager
12+ years user-centric design (UCD) experience, leading multi-discipline collaborations to solve complex customer experience and business challenges. Designing web, mobile, and desktop apps, process, and services behind UIs. Passionate about improving humanity, building effective design culture, and enabling teams to achieve success.
First Mile for Business Administration
A design initiative guides different personas through the Adobe product license deployment journey on multiple surfaces. The solution framework covers the initial setup process and extends to be ongoing contextual guidance standard.
Designing Leadership and Management
Strategy and tactics as a first-time design manager.
2018 - 2019
Rhumbix Simplified Timekeeping
Taking Design Thinking approach to solve a decade-old problem in the construction industry by designing a mobile app matching users' mental model and diverse workflows.
2016 Oct. - 2017 Mar.
Physicalizing personas and scenarios in the construction industry by building a LEGO model.
2016 - 2017
Stop Wage Theft
Designing a graphical instruction card to guide filed labors activating Google Map Timeline feature as legal proof of working hours for fair pay.
2017 - 2018
Citrix Receiver X1
Interaction design for a HTML5-based product across multiple platforms and devices that allowed access to virtualized apps, files, and desktops.
2015 - 2016
Citrix Receiver In-Virtual-Session Experience
Interaction design for an in-virtual-session experience of a virtualization client, easing the gap between local and virtual worlds.
2015 - 2016
Presentation at UX Australia 2014 & User Friendly 2014
Interaction design for an enterprise mobile device management administrative console.
Workflows Unification Initiatives
Unified workflow & interactions across Citrix admin products
Study of the manufacturing industry’s IT ecosystem. Optimized the configuration and usage of Citrix products for industry specific needs. Utilized comic illustrations for storytelling.
2013 - 2014
WHAT PEOPLE ARE SAYING
Amateur landscape and portrait photography. Passionate about culture, performance art, city and nature landscape, and finding love in nature.
Triathlon & Charity
2012 Lavaman Triathlon, Team in Training fundraising event for Leukemia & Lymphoma Society
My favorite outdoor activity in the beautiful Formosa/Taiwan ocean.
I design because I believe