Google

Sr. UX Designer

JAN 2022 – present · Mountain View, CA, USA

Leading cross-functional UX strategy for complex data and multi-platform ecosystems at Google, driving commercial monetization for Maps Ads and architecting core cardiovascular health monitor frameworks.

  • Complex Systems & Monetization (Google Maps Ads): Led cross-platform (desktop, mobile, and in-car) UX strategy for global geographical ecosystems; pioneered Gen AI prototyping concepts to accelerate xFN alignment efficiency.

  • Next-Gen Health Architecture: Led the core cardiovascular UX architecture and health monitoring framework for the new Gen AI-powered Google Health App and Google Health Coach ecosystem, culminating in its 2026 global flagship launch. Strategically designed a proactive, regulation-compliant system safeguarding against FDA medical device liabilities while maintaining absolute clarity for actionable user insights.

  • Privacy-First Identity Migration: Designed the sensitive health data-sharing experience within Fitbit's identity migration to Google, collaborating directly with global Legal and Privacy partners to resolve critical regulatory blocks, resulting in the secure migration of over 8M+ accounts.

Product Design

Google Health: Cardiovascular UX Framework

Designing proactive cardiovascular intelligence and regulation-compliant health monitoring for Google’s next-gen health ecosystem.

2023 – 2025

Amazon

Sr. UX Designer, Amazon Care

OCT 2020 – JAN 2022 · SEATTLE, WA, USA

Spearheaded end-to-end virtual and in-person patient and clinician experiences across iOS and Android, driving critical nationwide healthcare expansion during COVID-19.

  • Workflow Efficiency Optimization: Designed and shipped the "Dynamic Service Quick Access" feature, streamlining care request protocols down to 4 taps and accelerating workflow efficiency by 50%.

  • Telemedicine Scaling: Shipped core virtual care features—including dynamic video, chat routing, transfers, and reconnection states—to support secure, rapid national scaling.

  • Executive Vision & Engagement: Engineered immersive proof-of-concept models and high-fidelity interactive narratives for the Executive Briefing Center, directing conceptual vision alongside clinicians to drive C-level stakeholder and customer alignment.

Demo Experience

The Amazon Care Executive Briefing Center: An immersive demo solution

2022
 

Product Design

Service Quick Access

Designing a quick access experience for common used services for Amazon Care users on iOS and Android mobile apps

2021
 

Personal Project

Meridian Behavioral Health

Meridian daily lifecycle and health preserving activities

2020 – 2021

NETGEAR

Sr. Manager, UX Connected Home Products

MAR 2020 – SEP 2020 · SAN JOSE, CA, USA

Established design operational models, managed multidisciplinary internal teams and global agencies, and injected growth metrics into consumer IoT applications.

  • Premium Monetization Growth: Experimented with targeted Parental Control service promotions, resulting in a 155% increase in conversion rates.

  • Subscription Optimization: Shipped the Smart Parental Control service, shortening the premium plan setup flow and optimizing complex data visualizations for the Internet Usage Dashboard.

  • Onboarding Re-architecture: Reinvented and executed the core Wi-Fi router app onboarding experience, leading to a 16% boost in task completion rates.

Design hackathon

Test, Read, and Track a Vital Health Condition

Designing a monitoring experience for a hypothetical vital disease (personal project)

2020

Adobe

Design Manager & Product Lead

AUG 2017 – FEB 2020 · SAN JOSE, CA, USA

Managed multi-disciplinary design teams across Creative, Document, and Experience Clouds, achieving an 80%+ team favorability rating in annual employee surveys.

  • Enterprise Administration Re-design: Launched an automated onboarding architecture that reduced enterprise license deployment time by 96% (enabling Azure Active Directory integration in 30 mins vs. previous 2 weeks to 6 months).

  • B2B Service Optimization: Redesigned and modularized the customer support ecosystem, reducing enterprise customer support resolution time by 21% (from 8+ days down to 6.6 days).

  • 0-to-1 AI Automation Services: Spearheaded the product UX strategy and execution from concept to functional, AI-powered automation service prototypes (auto-crop, resizing, replacing color, background removal); studied and validated with 60+ global customers across workshops in London, UK, and demonstrated live at Adobe MAX 2019.

Product Design

First Mile for Business Administration

A design initiative guides different personas through the Adobe product license deployment journey on multiple surfaces. The solution framework covers the initial setup process and extends to be ongoing contextual guidance standard.

2018 – 2020

Creative Cloud Automated Task

A design innovation utilizing AI technology and scripts to automate repetitive manual production works for creatives, building an app with AI services from 0 to 1

2018 – 2020
 

Design Initiatives

Exploring AI-powered Lightroom CC

Exploring AI-powered automation service ideas for Lightroom CC to reduce photographers' repetitive manual works

2019

Social Impact

Stop Wage Theft

Designing a graphical instruction card to guide filed labors, activating Google Map Timeline feature as legal proof of working hours for fair pay

2017 – 2019

Leadership

Designing Leadership and Management

Strategy and tactics as a first-time design manager.

2018 – 2019

Rhumbix

Lead Designer

MAR 2016 – JUL 2017 · SAN FRANCISCO, CA, USA

Drove 0-to-1 product design strategy for an agile mobile construction tech startup, converting legacy paper processes into digital solutions.

  • Efficient Digitalization: Shipped core timekeeping module, slashing foreman administrative paper workflow time from 40 minutes down to 5 minutes for a 10-person crew.

  • Traffic & Acquisition Growth: Redesigned primary web experience, resulting in an 182% increase in daily traffic sessions and a 187% increase in user acquisition.

Product Design

Rhumbix Simplified Timekeeping

Taking Design Thinking approach to solve a decade-old problem in the construction industry by designing a mobile app matching users' mental model and diverse workflows.

2016 Oct. - 2017 Mar.

Hackathon

Construction Ecosystem

Physicalizing personas and scenarios in the construction industry by building a LEGO model.

2016 & 2017

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Citrix Systems

Sr. Product Designer

DEC 2011 – MAR 2016 · SANTA CLARA, CA, USA

Led global scale design initiatives for enterprise IT virtualization, standardizing complex administrative workflows and cross-platform experiences across 13 products and 3 geolocations.

  • Cross-Platform Portal Architecture: Shipped next-generation Citrix Receiver portal uniformly across iOS, Android, Windows, Mac, Chromebook, and HTML5 browsers.

  • 0-to-1 Corporate Innovation: Co-founded, designed, and launched Cubefree (Citrix Startup Accelerator winner), an iOS app aiding remote workers in locating optimized workspaces.

Product Design

Citrix Receiver X1

Interaction design for a HTML5-based product across multiple platforms and devices that allowed access to virtualized apps, files, and desktops.

2015 – 2016

Citrix Receiver In-Virtual-Session Experience

Interaction design for an in-virtual-session experience of a virtualization client, easing the gap between local and virtual worlds.

2015 – 2016

Citrix XenMobile

Interaction design for an enterprise mobile device management administrative console.

2015

Citrix Cubefree

A mobile app helped remote workers find working space with high-quality Wi-Fi. Founded in Citrix through Startup Accelerator Innovation Program and launched in App Store. (Discontinued)

2014

Design Conference Speech

Practical Visualization

Presentation at UX Australia 2014 & User Friendly 2014

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Corel

Sr. UI Designer

AUG 2010 – OCT 2011 · TAIPEI, TAIWAN
  • Prosumer Workflow Simplification: Streamlined complex digital graphics and photo-editing toolsets into user-centric desktop software interfaces, significantly lowering the learning curve for global creative users. Shipped PaintShop Pro X4, AfterShot Pro, and WinDVD 2011.

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CyberLink

UX Specialist

FEB 2010 – JUL 2010 · TAIPEI, TAIWAN
  • High-Performance Multimedia UX: Designed intuitive user interfaces for flagship digital media and playback software ecosystems, optimizing complex audio/video processing workflows for OEM PC bundles and global consumer distribution. Shipped 3D Slideshow, PowerCinema OEM, PowerDirector, YouCam desktop apps, and rebranded product icons.

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HTC

Sr. GUI Designer

SEP 2009 – JAN 2011 · TAIPEI, TAIWAN
  • Mobile System & Hardware Integration: Designed core mobile UI/UX frameworks and interactive interface guidelines during the smartphone explosion, bridging embedded hardware capabilities with intuitive touch interactions for global device rollout. Shipped customized HTC Sense, Music Player, TV, Footprints, Camera, and Voice Recorder apps.

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ASUS

UI Designer

MAY 2007 – AUG 2009 · TAIPEI, TAIWAN
  • Hardware-Software Ecosystem Design: Designed consumer hardware-software interface interactions and desktop companion applications, seamlessly integrating physical device controls with digital workflows to optimize global user onboarding. Shipped Glide Theme on Windows Mobile smartphone M20, M10, P565/552/320 models and navigation system on personal navigation devices R700/710.

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Graphics Designer and Photographer, Freelance

MAY 2006 - MAY 2007 · TAIWAN

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Teaching Assistant, Chung Yuan Christian University

JUN 2004 - JUN 2006 · TAIWAN

Radar Operator, Coast Guard Administration, Military Service

OCT 2002 - MAY 2004 · TAIWAN

Education & Certificates

Growth Series, Retention + Engagement Deep Dive, Experiment + Testing Deep Dive, Reforge

2019 – 2020 · USA

Business Perspectives for Creative Leaders, Executive Education, AIGA, Yale School of Management

2017

Analytics and User Experience, Design Tradeoffs and UX Decision Frameworks, Information Architecture, Measuring User Experience, Nielsen Norman Group UX Certification

2016 & 2018 · USA

Citrix Startup Accelerator Innovation Program, founded and launched Cubefree iOS app

JUN 201 · SANTA CLARA, CA, USA

B.A. Commercial Design, Chung Yuan Christian University

SEP 1998 – JUN 2002 · TAIWAN

Honor & Awards

UX Australia 2014conference speaker, “Practical Visualization”

AUG 2014 · SYDNEY, AUSTRALIA

User Friendly 2014 workshop host, “Practical Visualization"

NOV 2014 · WUXI, CHINA

ASUS Photography Contest silver prize, “Peacock

2008 · TAIWAN

Phi Tau Phi Scholastic Honor Society

2002 · TAIWAN

Volunteer Works

Stop Wage Theft movement

2016 - 2018 · SAN FRANCISCO BAY AREA

Leukemia & Lymphoma Society fundraising program Team in Training, Lavaman Triathlon

2012 · SAN FRANCISCO BAY AREA

Taipei Fine Arts Museum, docent

2008 · TAIPEI, TAIWAN

Tech Skills

  • Generative AI Workflows: Rapid prototyping, context modeling, and research synthesis using Google Gemini, AI Studio, Antigravity, NotebookLM, and Figma Make.

  • Figma, Adobe Creative Cloud, XD, Sketch, Invision, UXPin, Axure

  • HTML5, CSS3

  • UserTesting.com

  • Microsoft, Apple, and Google productivity apps

  • After Effect

  • Lightroom, Photomatrix Pro, Silver Efex Pro

  • Autodesk 3ds Max

  • And other handy tools and plug-ins